Frequently Asked Questions
If you have a question or issue not covered by our frequently asked questions below, please contact our customer service department at 866.220.7405 for additional support.
How is my outdoor spa going to be delivered?
Your new spa will arrive on a wooden pallet with straps to secure it to the pallet. The spa will be wrapped with premium spa wrap to resist scuffs and marks during transit. We ship all spas via lift-gate with curbside delivery only. This means the trucking company will bring the spa to the end of your driveway and lower it to the ground. They are not responsible for moving the spa.
How do I move my spa to my desired location?
You will need to coordinate the re-location of the spa with a local spa moving company. If you choose to move the spa yourself, you can find a good reference material at the link below.https://www.wikihow.com/Move-a-Hot-Tub
How do I keep my spa clean?
Sierra Spa hot tubs use a a state-of-the-art ozone and water filtration system that ensures you have pristine water with limited routine maintenance. Follow the simple maintenance steps in your spas owner’s manual to properly test the chemical levels in your spa. These tests are quick and easy and will ensure continued enjoyment of your spa.
When do I need to drain my spa?
Depending on how often the spa is used, it is recommended to drain and refill the spa every four to five months even when using proper water treatment procedures. This helps ensure longevity of the mechanical components in your spa and years of continuous use.
What type of electrical supply do I need for my spa?
All Sierra Spa are both 220V and 120v. The amperage requirement is dependent on the model purchased. Your user manual will list the specific power requirements for your spa. All Sierra Spas require a dedicated electrical power supply. We recommend hiring a local electrical contractor to install the proper electrical supply.
Is there any plumbing required for the spa?
All Sierra Spas are pre-plumbed and require no additional plumbing. You just need to fill the tub with water and turn the spa power on. We also recommend draining and re-filling the spa every 4-5 months to ensure proper maintenance.
What health benefits do spas provide?
Sierra Spas offer a variety of health benefits including stress relief, pain reduction, improved blood flow and circulation and weight loss. You can find out more about the specific health benefits of our spas by visiting the Health Benefits page of our website.
How much does it cost to own a spa?
The cost of owning a spa varies based on the size, power requirements, usage and maintenance costs, As a general rule, spas that are used daily for 30 minutes add approximately $25-$35 per month to a typical utility bill. Chemicals and maintenance can add approximately $10 per month. Sierra Spas use state of the art energy efficient pumps and heaters to improve efficiency and reduce energy consumption.
Can you place a spa indoors?
Before placing a spa indoors, you should consider the structural requirements required to handle the weight of the spa with water. Many spas will weigh over 1000 lbs. with water. The humidity and condensation that spas produce also require proper ventilation. We recommend you check with your local building department for any indoor spa building codes.
Are there any health risks to using a spa?
While spas provide many health benefits, individuals who suffer from chronic lung disease, heart disease or blood pressure problems should consult a physician before using a spa. Spas are also not recommended for the elderly or for children under the age of 15.
